Spotify – You can check out, but you can never leave

UPDATE: After replying to the email below, a support representative got back in touch and my Spotify account is now closed. I made sure to let them know that my reason for closing my account was their privacy policy. No idea if it’ll make a difference or not but maybe if they get a bunch of people leaving they’ll wake up.


As I was catching up on overnight updates in my Twitter stream this morning, I ran across a conversation talking about the new privacy policy that is now in effect at Spotify (you can read the highlights here or read the entire thing here).

I’ve been a very casual user of their free account for the last year or so but had recently started using their service more from the app loaded on my Mac. As I read through the highlights of what Spotify makes you agree to let them do, I decided that their service was no longer something I was interested in. I uninstalled their apps from my Mac, iPhone and iPad (and will be making the rest of my family do the same thing later today). I then began searching for how I could have my account cancelled and that’s where the real frustration for the day began.

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